Information We Collect

We collect various types of information to provide and improve our digital banking security services. This includes both information you provide directly and data we gather through your use of our platform.

• Personal identification information including full name, email address, phone number, and mailing address
• Account credentials and authentication data for security verification purposes
• Financial information related to banking security assessments and transaction monitoring
• Device information including IP addresses, browser types, and operating system details
• Usage data such as pages visited, time spent on platform, and feature interactions
• Communication records when you contact our support team or participate in surveys

How We Use Your Information

Your information helps us deliver secure, personalized banking security services. We process your data for legitimate business purposes and always with appropriate safeguards.

• Providing digital banking security assessments and personalized recommendations
• Authenticating your identity and preventing unauthorized access to your account
• Monitoring for suspicious activities and potential security threats
• Sending important security alerts, service updates, and educational content
• Improving our platform functionality and developing new security features
• Complying with legal obligations under Philippine banking and data protection laws

Data Sharing and Third Parties

We maintain strict control over your personal information and only share data when necessary for service delivery or legal compliance. All third-party relationships are governed by comprehensive data protection agreements.

• Trusted technology partners who help us deliver secure banking infrastructure
• Professional service providers including legal, accounting, and consulting firms
• Regulatory authorities when required by Philippine banking or anti-money laundering laws
• Law enforcement agencies in response to valid legal requests or court orders
• Business partners for joint security initiatives, always with your explicit consent

We never sell your personal information to third parties for marketing purposes. Any data sharing occurs under strict confidentiality agreements with appropriate security measures.

Your Privacy Rights

You have comprehensive rights regarding your personal data under Philippine law. We provide multiple ways to exercise these rights and maintain full transparency about our data practices.

• Access your personal data and receive copies of information we hold about you
• Correct inaccurate or incomplete personal information in your account
• Request deletion of your personal data, subject to legal retention requirements
• Object to certain types of data processing, including direct marketing communications
• Withdraw consent for optional data processing activities
• File complaints with the Philippine National Privacy Commission if concerns arise

To exercise any of these rights, contact our privacy team using the information provided below. We respond to all requests within 30 days and provide regular updates on request status.

Data Security and Protection

Protecting your personal information is fundamental to our mission as a digital banking security platform. We implement multiple layers of security controls and regularly update our protection measures.

• End-to-end encryption for all data transmission and storage systems
• Multi-factor authentication requirements for account access and sensitive operations
• Regular security audits conducted by independent cybersecurity firms
• Employee training programs on data protection and privacy best practices
• Incident response procedures for immediate threat detection and mitigation
• Backup and recovery systems to ensure data availability and integrity

Data Retention and Deletion

We retain your personal information only as long as necessary to fulfill our stated purposes and meet legal obligations. Our retention policies balance your privacy rights with regulatory requirements.

Account information and transaction data are typically retained for seven years after account closure, as required by Philippine banking regulations. Communication records are kept for three years, while marketing preferences are deleted within one year of withdrawal. Upon account deletion, we permanently remove personal data within 90 days, except where longer retention is legally mandated.

International Data Transfers

While our primary operations are based in the Philippines, some of our technology infrastructure and service providers may be located internationally. We ensure appropriate safeguards for any cross-border data transfers.

All international transfers comply with Philippine data protection requirements and include contractual protections equivalent to local privacy standards. We regularly review our international partnerships to maintain the highest level of data protection.

Cookies and Tracking Technologies

Our platform uses cookies and similar technologies to enhance your user experience and maintain security. You can control cookie settings through your browser preferences, though some functionality may be limited.

We use essential cookies for platform functionality, analytics cookies to understand user behavior, and preference cookies to remember your settings. Third-party cookies are limited to essential service providers and are governed by strict data sharing agreements.

Changes to This Policy

We periodically update this privacy policy to reflect changes in our practices, technology, or legal requirements. Material changes are communicated through email notifications and prominent platform announcements.

We encourage you to review this policy regularly to stay informed about how we protect your privacy. The most current version is always available on our website with clear indication of the last update date.